Return Policy

eturn Conditions

1. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, beauty and accessories (except scarves, bags, and mermaid blankets).

2. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.

3. Items with non-returnable marks and free gifts cannot be returned.

4. We do not accept returned items that have been sent back without proper return requests.

5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Eunisie products.

Note: The original shipping fee and Shipping Guarantee are non-refundable.

 

---

Cancellation

We accept order cancellation requests within 24 hours after the order is placed. Once your order is submitted, we typically begin processing it within 1–2 business days.
If your cancellation request is made before the order has been shipped and within the allowed cancellation window, you will receive a full refund.
If the product has already been shipped or is in production, unfortunately we cannot cancel the order.

---

Returns (if applicable)

We accept the return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

Please do not send your return to the logistics warehouse or manufacturer address. We are not responsible for returns sent to the wrong address.

---

Refunds (if applicable)

After receiving your return, we will inspect it within 2 business days and send you a confirmation of receipt. We will also notify you of the approval or rejection of your refund.
All refunds will be issued to your original payment method. If you paid via credit or debit card, the refund will be sent to the issuing bank within 7 business days after your return is approved.
Please contact your bank to confirm when the credit will be posted to your account.

•  

---

Late or Missing Refunds (if applicable)

If you haven’t received your refund yet:

1. Please double-check your bank account.

2. Contact your credit card company, it may take some time before your refund is officially posted.

3. Contact your bank. Processing time typically takes 7 business days.

If you’ve done all of this and still have not received your refund, please contact our after-sales support at customer@eunisie.com.